Suzuki Email Policy
The Suzuki Academy of Kalamazoo requires active emails from all of our students’ families. This is the main way we will be communicating with you about what’s new at the school, billing and invoicing, and other important news like school closings, etc. We do this for three reasons: 1) it’s earth friendly, 2) it’s efficient, and 3) it is cost effective for us because we spend less time and money printing/mailing. Because of this, it is absolutely necessary that you check your email frequently! We also post important updates to this website and to our Facebook page regularly.
At the beginning of every month, you will receive an emailed invoice for your monthly tuition, which you can pay directly online through this invoice. All of the important information about when your payment is due, how much it is, etc., can be found here. Tuition is due at the beginning of every month, and all invoices are due on receipt. If tuition has not been paid within 7 days of the receipt of invoice, you will receive a $25 late fee. Once you have incurred a late fee, your instructor(s) will be notified and lessons will no longer be provided until payment is received. Any lessons missed during this suspension will not be made up. If lessons have been canceled due to non-payment 3 times during the school year, your child’s enrollment in the program may be ended pending a meeting with the Executive Director and your private teacher.
If you have questions about your account, please email them to our Operations Manager, RosaLee, at firstname.lastname@example.org.
The Suzuki Academy of Kalamazoo offers three ways to pay tuition – online, with a check, or with cash.
OPTION 1: ONLINE BILL PAYMENT (PREFERRED)
When you receive your emailed invoice, this is what you will see upon opening the email:
From here, you can click through to view the full invoice, which looks like this:
Clicking Pay Now will take you to the bill payment screen.
Paying online is easy and efficient, for you and for the Suzuki Academy of Kalamazoo. However, if you prefer to not pay online, we do accept cash and checks.
OPTION 2: PAYING WITH A CHECK
Checks may be mailed in (please mail to 6376 Quail Run Drive, Kalamazoo, MI 49009) or dropped off in person, and all checks must be made out to “Suzuki Academy of Kalamazoo.” If you choose to pay with a check, please ensure that you write the student’s full name and the date of the invoice in the memo, that way we know to whom to credit the payment, and for what month. If you have multiple students and you are paying for each of them with one check, please make note of their names, and how much of the payment you wish to go to each account. If the payment amounts are not noted on the checks, then the check will be split evenly amongst all of your students. There is also a charge of $25 on all returned checks. Please see below:
OPTION 3: PAYING WITH CASH
If you choose to pay with cash, please note that cash payments can only be accepted in person. You must be sure to receive a cash receipt from your instructor before leaving the premises. This helps us ensure that your payment is properly credited to your account, and also ensures that you have a record of payment as well.
Makeup Lessons and Rescheduling
If your private teacher must cancel a lesson, that lesson will be made up. Make up lessons will be scheduled only once. It is up to you and your private teacher to determine when the make up lesson will be scheduled. Canceled group classes will not be made up, unless there are extenuating circumstances (i.e., too many missed days due to weather).
Cancelling a Lesson
If you need to cancel a private lesson, give your teacher as much notice as possible. We understand that illnesses and emergencies happen, but please give ample notice. Scheduling a makeup lesson for cancellation is at the discretion of the teacher. If the teacher was not notified that you need to miss a lesson, you will not be able to schedule a make up.
Weather and Emergency School Closings
If the majority of the schools in the Kalamazoo area are closed due to weather, then SAK will also be closed and we will update our Facebook page and website with this information the day of as well. Sometimes, teachers may decide to teach in spite of the school closing, and it is up to you and your private teacher to determine if your regularly scheduled lesson will take place. Private lessons not received on a school closing day will be made up at a mutually convenient time; it is up to you and your private teacher to schedule the make up lesson. Group classes will not be made up in the event of school closing.
Arrive at your private and group lessons with enough time to unpack and get ready. Bring all your materials and instrument to your lesson. Your teacher is not obligated to teach or make up the lesson if the instrument is left at home. Attendance at all group classes is expected. Please notify your group class teacher if your child is absent.
Parental Supervision and Building Use
Parents need to be with all children 12 years old and younger at all times. Do not leave your child unsupervised. You or your child may only enter a room that has a Suzuki Academy of Kalamazoo teacher in it. All unoccupied rooms are off limits unless you have the Executive Director’s permission. Food and drink is not permitted near instruments at any time. Cell phones must be silenced during lessons, classes, and performances. There are to be absolutely no pets permitted in the building unless they are a certified service animal.
In the event that you wish to cancel your enrollment before the end of the school year, you must talk to your private teacher about it and email the Executive Director or Operations Manager at email@example.com. If you cancel mid-month, you will still be charged for that full month of lessons.
RECITAL and Concert Etiquette
During our Suzuki Showcase concert in December, we will be adhering to a formal dress policy, which is as follows:
- For all students: dress pants, a collared dress shirt and tie (if age appropriate) or a coordinating blouse (depending on your preference), dark socks, and dark dress shoes.
- Students who prefer to wear a dress or skirt should also wear hose or dress socks and dress shoes.
- Students are not allowed to wear the following items of clothing: tennis shoes, casual sandals or shoes, t-shirts, jeans, or short skirts that are above the knee.
Please arrive at least fifteen minutes before the performance time unless otherwise noted. Please have your instrument, shoulder pad, extra strings (in case one breaks), and music (in order). All performers are expected to attend the entire performance. Leaving early is unacceptable unless permission is given by the teacher in charge of the performance, and then only under extreme cases.
CHILDREN 2 AND UNDER
The Suzuki Academy of Kalamazoo is welcoming of all children regardless of age, however, if any child becomes a disturbance during a performance, we ask that you remove the child from the room out of respect for our performers. Many of our students are very young, and could be extremely nervous, so big distractions may make it more difficult for them to concentrate while they are playing.
PICTURES AND VIDEO RECORDING
It is fine if you wish to take pictures or record video during performances, but please do be aware of your surroundings. There will almost always be people behind you who wish to see the performance as well! So be conscious of blocking visual space, and if you set up video recording equipment, it must be set up in an area that will not obstruct anyone’s view.
CELL PHONE POLICY
We understand that most people’s phones are also their camera, so we do not outright abolish them from performances - however, all cell phones must be silent (no sounds, no vibration) during performances. This is out of respect for our performers and the hard work they have put into perfecting their pieces.